Shipping policy

Shipping Policy

Last Updated: August 22, 2026

Welcome to Dealzy. We are committed to delivering your orders safely and on time. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

  • Orders are generally processed within 1–3 business days after they are successfully placed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • For Cash on Delivery (COD) orders, we may contact you by phone or message to confirm the order before dispatch.

  • Processing times may be longer during sales, promotions, holidays, or periods of unusually high order volume.

2. Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery time is generally:

  • Metro & major cities: 3–6 business days

  • Other locations: 5–8 business days

  • Remote or difficult-to-service areas: Up to 10–12 business days

These are estimated delivery times and are not guaranteed. Actual delivery may vary depending on your location, courier availability, weather, public holidays, and other circumstances beyond our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Dealzy may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on the website or at checkout.

4. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation containing tracking information.

You can use the tracking details provided to monitor your shipment through the respective courier's tracking system.

Please allow some time after dispatch for tracking information to become active.

5. Delayed Orders

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur because of:

  • Severe weather conditions

  • Public holidays

  • Courier operational issues

  • Incorrect or incomplete shipping addresses

  • Remote delivery locations

  • High order volumes

  • Transportation or logistical disruptions

  • Other circumstances outside our reasonable control

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order cannot be delivered because of an incorrect or incomplete address, incorrect PIN code, unavailable recipient, or other information provided incorrectly by the customer, additional shipping charges may apply for re-delivery.

7. Failed Delivery & Returned Orders

If a courier attempts delivery and the order cannot be delivered because the customer is unavailable, refuses the shipment, provides an incorrect address, or does not respond to delivery attempts, the shipment may be returned to us.

For COD orders, repeated refusal or non-acceptance of orders may affect eligibility for future COD purchases.

Any refund or re-shipping in such circumstances will be handled according to our Return & Refund Policy.

8. Damaged Packages

If you receive a package that appears visibly damaged, opened, or tampered with, please contact us as soon as possible.

Where possible, take clear photographs or a video of the package and product before using or disposing of the packaging. This may help us investigate the issue with the shipping carrier.

9. Lost or Missing Shipments

If your tracking information shows that an order has been delivered but you have not received it, please contact us promptly.

We may coordinate with the courier partner to investigate the shipment and determine the appropriate resolution.

10. Cash on Delivery (COD)

For COD orders:

  • Payment is collected by the courier upon delivery.

  • Please keep the required amount ready when the courier arrives.

  • We may contact you to confirm your COD order before dispatch.

  • Refusing a COD order without a valid reason may result in restrictions on future COD availability.

11. International Shipping

If Dealzy offers international shipping, additional delivery charges, customs duties, import taxes, or other fees may apply depending on the destination country.

Such charges may be payable by the customer unless specifically stated otherwise at checkout.

International shipments may also take longer due to customs clearance and local carrier procedures. Shopify notes that international shipments can require customs information such as HS codes and may be subject to duties and import taxes.

12. Changes to This Shipping Policy

Dealzy reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with the updated revision date.

13. Contact Us

If you have questions regarding your order or shipment, please contact our customer support team through the contact information provided on our website.

Dealzy
Email: [Your Support Email]
Phone/WhatsApp: [Your Support Number]
Business Hours: [Your Business Hours]

We appreciate your trust in Dealzy and thank you for shopping with us.